Shipping Policy

Last Updated: 15 August 2026

Thank you for choosing Vender Australia. This Shipping Policy explains how we process, ship, and deliver orders placed through our website for candy machines and accessories.
By placing an order with Vender Australia, you agree to the terms described in this Shipping Policy.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully authorized and confirmed.
Please note:

Orders are processed during normal business days only.
Orders are not processed on weekends or recognized public holidays.
Processing times may vary during periods of high order volume.
Certain orders may require additional verification before shipment.
Processing time is separate from the estimated shipping or delivery time.

Once your order has been processed, it will be prepared for shipment using the shipping method selected or made available at checkout.

2. Shipping Methods

Vender Australia works with third-party shipping carriers to deliver orders safely and efficiently.
Available shipping options may include:

Standard Shipping
Expedited Shipping
Express Shipping

Available shipping methods, carriers, and delivery options may vary depending on the destination, package size and weight, product availability, and carrier availability.
The shipping options and applicable costs available for your order will be displayed at checkout before you submit your purchase.

3. Delivery Estimates

Estimated delivery times begin after your order has been processed and shipped.
Domestic Orders
Estimated delivery: 3–10 business days after shipment.
International Orders
Estimated delivery: 7–21 business days after shipment.
Delivery estimates are provided for general guidance only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier performance, weather conditions, customs processing, holidays, and other circumstances beyond our reasonable control.
Large candy machines or oversized products may require additional handling or delivery time.

4. Shipping Charges
Shipping charges are calculated and displayed at checkout when applicable.
Shipping costs may depend on factors including:

Package weight
Package dimensions
Shipping destination
Selected shipping method
Number of items ordered
Carrier rates and availability

Any applicable shipping charges will be shown before you complete your purchase.

5. Order Tracking

Once your order has been shipped, we may provide a shipping confirmation email containing tracking information when tracking is available.
Tracking availability depends on the shipping carrier and shipping service selected.
Please allow some time for tracking information to become active after your order has been handed over to the carrier.

6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Vender Australia is not responsible for delays, failed deliveries, returned shipments, or additional shipping charges resulting from:

Incorrect addresses
Incomplete addresses
Invalid postal codes
Incorrect recipient information
Missing apartment, suite, or unit numbers
Other inaccurate delivery information provided by the customer

If you notice an error in your shipping information, please contact us as soon as possible.
We will make reasonable efforts to assist, but address changes may not be possible after an order has been processed or shipped.

7. Lost, Missing, or Stolen Packages
If your shipment appears delayed, lost, missing, or marked as delivered but you cannot locate it, please:

Review your tracking information.
Check with household members, neighbors, or the delivery location.
Contact the shipping carrier for the latest delivery information.
Contact Vender Australia customer support if additional assistance is needed.

Once a package has been accepted and marked as delivered by the shipping carrier, responsibility for the package may transfer according to applicable law and the carrier’s policies.
Vender Australia will reasonably assist customers in communicating with the carrier when appropriate, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.

8. International Orders
International shipments may be subject to additional charges or requirements, including:

Customs duties
Import taxes
Value-added taxes (VAT)
Brokerage fees
Customs clearance charges
Government-imposed fees
Other destination-country charges

These charges are generally determined by the destination country and may be the responsibility of the customer unless otherwise stated at checkout.
Vender Australia does not control customs processing times, customs decisions, or government-imposed charges.
Customers are responsible for ensuring that purchased products can legally be imported into their destination country.

9. Shipping Restrictions
Certain products or orders may not be eligible for shipment to all locations due to:

Local laws or regulations
Carrier restrictions
Product availability
Import restrictions
Customs requirements
Delivery limitations

Vender Australia reserves the right to decline or cancel an order that cannot legally, safely, or reasonably be fulfilled.
If an order is canceled because shipment to the destination is unavailable or restricted, any eligible refund will be processed using the applicable payment method.

10. Delivery Delays
Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions
Natural disasters
Customs delays
Transportation disruptions
Public holidays
Carrier operational delays
Government actions
Address-related issues
Other unforeseen events

Vender Australia is not responsible for delays caused by third-party shipping carriers, customs authorities, or events outside our reasonable control.

11. Partial Shipments
If your order contains multiple products, items may be shipped separately depending on inventory availability, warehouse location, package size, or shipping requirements.
If applicable, separate tracking information may be provided for each shipment.
You will not necessarily receive all items in an order in the same package or on the same day.

12. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and its contents as soon as reasonably possible.
We recommend taking photographs of:

The shipping box
Any visible damage
Packaging materials
The damaged product
The shipping label

Please contact Vender Australia promptly so we can review the situation and determine the appropriate next steps.
Where applicable, damage claims may also be subject to the shipping carrier’s claim procedures and deadlines.

13. Changes or Cancellations Before Shipment

If you need to change or cancel an order, contact Vender Australia as soon as possible.
We will make reasonable efforts to accommodate cancellation or modification requests before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation or modification may no longer be possible. In such cases, our applicable Return & Refund Policy will govern available options.

14. Changes to This Shipping Policy

Vender Australia may update or modify this Shipping Policy from time to time to reflect changes in our business practices, shipping arrangements, carrier requirements, or legal obligations.
Any changes become effective when the updated policy is published on this page, unless otherwise stated.
We encourage customers to review this page periodically for the latest information.

15. Contact Information
If you have questions regarding shipping, delivery, tracking, or an existing order, please contact us:

Vender Australia

Email: info@venderaustralia.shop

Address: Room A1, 11/F, Winner Building, 36 Man Yue Street, Hung Hom, Kowloon, Hong Kong

Website: https://venderaustralia.shop