Privacy Policy

Last Updated: 15 August 2026

At Vender Australia(“we,” “us,” “our,” or “Vender Australia”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase our candy machines and accessories, create an account, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Personal Information
When you use our website or place an order, we may collect information that you voluntarily provide to us, including:

  • Full Name
  • Billing Address
  • Shipping Address
  • Email Address
  • Phone Number
  • Account Login Information
  • Order Information
  • Purchase History
  • Customer Service Communications
  • Information you provide when contacting us

We only collect information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and operate our business.
Payment Information
When you make a purchase, payment information is processed through our third-party payment service providers.
Depending on the payment method you choose, payment processing may be handled by Stripe or another authorized payment processor. We generally do not store your complete credit card number, CVV, or other full payment credentials on our own servers.
Payment providers may collect and process payment information according to their own privacy policies and terms.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Date and Time of Visit
  • Pages Visited
  • Website Usage Information
  • Referring URLs
  • Cookies and Similar Technologies
  • Diagnostic and Technical Information

This information helps us maintain website security, improve website performance, understand how visitors use our website, and provide a better shopping experience.

2. How We Use Your Information
We may use the information we collect to:

  • Process and fulfill customer orders
  • Process payments
  • Verify transactions
  • Arrange shipping and delivery
  • Provide customer support
  • Respond to questions and inquiries
  • Provide order confirmations and updates
  • Send shipping and delivery notifications
  • Maintain and improve our website
  • Prevent fraud, abuse, and unauthorized activity
  • Maintain website security
  • Improve our products and services
  • Understand website usage and customer preferences
  • Maintain business and transaction records
  • Comply with applicable laws and legal requirements
  • Send promotional or marketing communications where permitted and where you have provided consent

We do not sell your personal information for money.

3. Information Sharing
Vender Australia does not sell or rent your personal information to third parties.
We may share information with trusted service providers when reasonably necessary to operate our business and provide our services.
These service providers may include:

  • Payment Processing Providers
  • Shipping and Delivery Companies
  • Website Hosting Providers
  • Ecommerce and Technology Service Providers
  • Analytics Providers
  • Customer Support Providers
  • Professional Advisors
  • Fraud Prevention and Security Providers
  • Government Authorities or Regulatory Agencies when legally required

For example, payment information may be processed by Stripe or another payment processor selected by us or made available through our website.
Our service providers are permitted to use personal information only as necessary to provide services to us, subject to their applicable agreements and legal obligations.

4. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to help operate and improve our website.
These technologies may be used to:

  • Enable essential website functionality
  • Remember user preferences
  • Maintain shopping cart functionality
  • Understand website usage
  • Analyze website performance
  • Improve website security
  • Improve customer experience

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
We use appropriate security practices for the information we collect and process.
However, no method of electronic transmission, internet communication, or electronic storage is completely secure. Therefore, while we work to protect your personal information, we cannot guarantee absolute security.

6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
We may retain information as necessary to:

  • Process and maintain records of orders
  • Provide customer service
  • Maintain business records
  • Resolve disputes
  • Enforce agreements
  • Prevent fraud and abuse
  • Comply with tax, accounting, legal, and regulatory obligations

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

7. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of your personal information
  • Object to certain processing activities
  • Request restriction of certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

You may unsubscribe from promotional emails by using the unsubscribe option included in those communications.
To make a privacy request, please contact us using the information provided in the Contact Information section below.
We may need to verify your identity before completing certain privacy requests. Your rights may be limited by applicable legal, security, tax, accounting, or other requirements.

8. Third-Party Services and Links
Our website may contain links to third-party websites, services, applications, payment providers, shipping providers, or other resources.
Third-party services may have their own privacy policies and terms. Vender Australia is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of third-party services before providing them with personal information.

9. Children’s Privacy
Our website and services are intended for individuals who are at least 18 years old or the applicable age of majority in their jurisdiction.
We do not knowingly collect personal information from children under the age of 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

10. International Visitors
Vender Australia operates from the United States. If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.
Privacy and data protection laws in these locations may differ from the laws in your country.
By using our website, you acknowledge that your information may be transferred and processed in accordance with applicable law.
Where required by applicable law, we will take appropriate steps regarding international transfers of personal information.

11. Marketing Communications
If you provide your email address or other contact information, we may use it to communicate with you regarding:

  • Your orders
  • Account activity
  • Customer service matters
  • Product or service updates
  • Promotions and marketing, where permitted

You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
Opting out of marketing communications will not prevent us from sending transactional communications that are necessary to complete or manage your orders.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, payment processing arrangements, or other operational needs.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
The updated Privacy Policy becomes effective when posted on this page unless otherwise stated.
Your continued use of our website after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.

13. Contact Information
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:

Vender Australia

Email: info@venderaustralia.shop

Address: Room A1, 11/F, Winner Building, 36 Man Yue Street, Hung Hom, Kowloon, Hong Kong

Website: https://venderaustralia.shop

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