Refund & Returns Policy

Last Updated: 15 August 2026

At Vender Australia, we want you to have a positive shopping experience when purchasing candy machines and accessories from us. Please review this Refund & Returns Policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Return Eligibility

Products may be eligible for return if all of the following conditions are met:

  • The return request is submitted within 30 calendar days of delivery.
  • The product is unused and has not been installed, operated, or modified.
  • The product is returned in its original condition and packaging, where applicable.
  • All accessories, parts, manuals, and other included items are returned with the product.
  • The product is not damaged due to misuse, improper handling, or unauthorized modifications.
  • Proof of purchase or the original order number is provided.

Returns that do not meet these requirements may be declined.

2. Non-Returnable Items

Unless required by applicable law, the following items may generally not be eligible for return:

  • Used or operated candy machines.
  • Products damaged through misuse, neglect, or improper installation.
  • Products that have been modified or altered after delivery.
  • Custom-made or specially configured products.
  • Items damaged after delivery due to improper storage or handling.
  • Products missing original parts or accessories.
  • Clearance or final-sale items, where identified as such at the time of purchase.
  • Gift cards or promotional certificates, where applicable.
  • Any item specifically identified as non-returnable at the time of purchase.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 calendar days of delivery.

To help us review the issue, please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the shipping package and any visible damage, where applicable

We may request additional information, photographs, or other documentation to evaluate the claim.

4. Return Authorization

Before returning any product, customers must contact Vender Australia to request return authorization and receive return instructions.

Products returned without prior authorization may be refused or returned to the sender.

Receiving return authorization does not automatically guarantee that a refund will be issued. All returned products are subject to inspection.

5. Inspection Process

All returned merchandise will be inspected after it is received.

If the returned item meets the requirements of this policy, Vender Australia will determine whether the return qualifies for a refund, replacement, or exchange, as applicable.

Vender Australia reserves the right to decline returns that do not comply with the conditions outlined in this policy.

6. Refunds

If your return is approved:

  • The refund will be issued to the original payment method used to place the order.
  • Refund processing times may vary depending on your payment provider or financial institution.
  • Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective product, or otherwise required by applicable law.
  • Any applicable return shipping or handling charges may be deducted from the refund where permitted.

Refunds will be processed after the returned product has been received and successfully inspected.

Please allow additional time for your bank or payment provider to post the refunded amount to your account.

7. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

  • The incorrect product was shipped.
  • The product arrived damaged during transit.
  • The product is confirmed to be defective.
  • Vender Australia otherwise agrees to cover the return shipping cost.
  • Applicable law requires otherwise.

We recommend using a trackable shipping service when returning merchandise. Vender Australia is not responsible for products lost or damaged while being returned by the customer unless otherwise required by applicable law.

8. Exchanges

Where inventory is available, Vender Australia may offer an exchange for:

  • Damaged products
  • Defective products
  • Incorrectly shipped products

Exchange requests are subject to product availability and inspection.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

9. Order Cancellations

Orders may be cancelled if the cancellation request is received before the order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. Customers may instead request a return in accordance with this policy, provided the product qualifies for return.

10. Refused Deliveries

If an order is refused or returned to Vender Australia after shipment without prior authorization, any refund may be reduced by applicable shipping charges, return shipping costs, and reasonable handling fees, where permitted by law.

11. Chargebacks and Payment Disputes

If you have an issue with your order or payment, we encourage you to contact Vender Australia customer support before initiating a payment dispute or chargeback.

We will work with you to review and resolve legitimate order, delivery, product, or refund concerns.

Where appropriate, Vender Australia may provide relevant order records, shipping information, delivery confirmation, communications, and transaction documentation to the applicable payment provider.

12. Limitation of Refunds

Refunds will not exceed the amount actually paid for the eligible product, except where otherwise required by applicable law.

Nothing in this policy limits any rights or remedies that customers may have under applicable consumer protection laws.

13. Changes to This Policy

Vender Australia reserves the right to update or modify this Refund & Returns Policy at any time.

Any changes will become effective when the revised policy is posted on this page, unless otherwise stated.

We encourage customers to review this page periodically for the latest information.

14. Contact Information

Vender Australia

For questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact us using the contact information provided on our website.

Email: info@venderaustralia.shop

Address: Room A1, 11/F, Winner Building, 36 Man Yue Street, Hung Hom, Kowloon, Hong Kong

Website: https://venderaustralia.shop

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